A desperate couple with two young children called us in to investigate a seven-month late, two-storey extension. They had been conned by a real 'cowboy'. After our visit, the builder was sacked and we brought in a surveyor to assess the problems. We employed a new team of builders to put everything right and after 2 months of well co-ordinated activity, they have a new home. We needed to replace the roof, re-plumb the heating system, rewire the extension, replace all the new windows, refit the kitchen and re-plaster everywhere.